Terms and Conditions
Last Updated:
1. Acceptance of Terms
By accessing and using Rilono ("the Platform," "we," "us," or "our"), you accept and agree to be
bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not
use our platform.
2. Description of Service
Rilono is an AI-powered visa documentation platform that helps students organize their visa
documents, receive AI guidance, and prepare for visa interviews. We provide document management
and informational guidance, but do not provide legal or immigration advice.
2.1 Browser Extension Features
Rilono may provide browser-extension features (including a Chrome side-panel experience) to help
users complete application workflows.
- Extension features rely on your signed-in Rilono session; the extension does not request or
store your password.
- Inspect Page runs only when you explicitly trigger it, requests access to the active site's
origin, and is designed for read-only context capture.
- Encrypted-document context is optional and off by default. It is used only after you enable
the session control while your Rilono vault is unlocked.
- You remain solely responsible for all data entered, reviewed, or submitted in third-party
application forms and websites.
3. User Accounts
3.1 Registration
- You must be at least 13 years old to use our platform. If you are under 18, a parent or legal
guardian must consent to and supervise your use.
- You must provide accurate, current, and complete information during registration
- You are responsible for maintaining the confidentiality of your account credentials
- You are responsible for all activities that occur under your account
3.2 Account Termination
We reserve the right to suspend or terminate your account at any time for violations of these
Terms, fraudulent activity, or any other reason we deem necessary.
4. User Conduct
You agree not to:
- Post false, misleading, or fraudulent information
- Upload documents or content you do not own or have permission to use
- Use extension or inspection features to collect, upload, or process data without lawful
authorization
- Harass, threaten, or abuse other users
- Spam or attempt to misuse the platform
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Interfere with or disrupt the platform's functionality
- Use automated systems to access the platform without permission
- Impersonate any person or entity
5. Document Uploads
5.1 Upload Requirements
- All uploaded documents must be accurate and lawful to store
- You must have the rights or permission to upload the files
- Files must comply with size and type limits described in the platform
5.2 Prohibited Content
You may not upload content that is:
- Illegal, harmful, or malicious
- Stolen or confidential without authorization
- Explicitly abusive or harassing
- In violation of intellectual property rights
5.3 Moderation
We reserve the right to remove or restrict access to content that violates these Terms or
applicable laws.
6. Payments, Paid Access, and Refunds
6.1 Consumer Access
Rilono offers free consumer access and a paid, fixed-duration Visa Success Pass. New consumer
purchases are one-time purchases, not recurring subscriptions. By purchasing a Pass, you
authorize our payment processor to charge the amount displayed at checkout.
6.2 Visa Success Pass (One-Time Access)
The Visa Success Pass is a one-time purchase that unlocks premium features for a fixed period
(currently ₹999 for 30 days, as displayed at checkout). It is not a subscription and does not
auto-renew; access ends automatically when the validity period expires, after which you may
purchase a new Pass. Feature allowances are shown at checkout and in your dashboard. Prices,
validity, and allowances may change for future purchases, but a change will not affect a Pass
already purchased. Pass fees are non-refundable except where required by applicable law.
6.3 Rilono Credits (Enterprise)
Rilono Enterprise organizations may prepay for "Rilono Credits," a stored-value balance used to
pay for premium AI actions (such as Deep Scan document audits and AI mock interviews) at the
per-action credit prices shown in the dashboard. Credits — including any promotional or bonus
credits — have no cash value, are not legal tender, cannot be exchanged for money, and are
non-transferable between accounts. Purchased credits do not expire while your organization
account remains active and in good standing; credits may be forfeited if an account is closed or
terminated for a violation of these Terms. Top-up amounts are non-refundable except where
required by applicable law. We may change credit pricing or per-action credit costs prospectively;
such changes do not affect credits already purchased.
6.4 Expiry, Legacy Subscriptions, and Enterprise Renewals
The consumer Visa Success Pass expires automatically and does not need to be canceled. You may
purchase another Pass after expiry. Rilono no longer offers new recurring consumer plans. If
your account still has a legacy recurring consumer subscription purchased under an earlier
checkout model, it may renew under the terms shown when purchased until you cancel it. You can
cancel its auto-renewal from Plan & Billing or by contacting support; paid access normally
continues through the current billing period. Rilono Credits are prepaid and do not auto-renew.
If an enterprise organization purchases a separately identified recurring plan, its checkout
and dashboard will state the billing cycle and cancellation process before purchase.
6.5 Refund Policy
Fees are generally non-refundable after digital access or credits are delivered. Exceptions apply
where required by law or where Rilono confirms a duplicate, unauthorized, or incorrect charge.
We do not otherwise offer refunds for unused or partially used Visa Success Pass time, unused
Rilono Credits, or partial enterprise billing periods. If you believe there has been a billing
error, contact support within 7 days after discovering it; this notice period does not limit
rights that cannot be waived under applicable law.
6.6 Delivery of Service
Rilono is a digital service. Visa Success Pass access, enterprise paid features, and Rilono
Credits are delivered electronically to your account after successful payment verification and
activation. No physical goods are shipped.
7. AI Guidance
7.1 Informational Use
- AI responses are provided for informational purposes only
- We do not provide legal or immigration advice
- You are responsible for verifying information and making your own decisions
7.2 Limitations
AI outputs may be incomplete or incorrect. You should consult qualified professionals for legal
or immigration guidance.
7.3 Regulated Immigration Advice
Rilono is a self-service software platform for organizing documents and preparing applications. It
is not a law firm or a registered or licensed immigration adviser, and it does not provide
immigration, migration, or legal advice or representation. In particular, Rilono is not regulated
by, and does not act as, an immigration adviser under the regimes governing paid immigration
assistance in the countries we support — including the College of Immigration and Citizenship
Consultants (CICC) in Canada, the Office of the Migration Agents Registration Authority
(OMARA/MARA) in Australia, and the Immigration Advice Authority (IAA, formerly OISC) in the United
Kingdom. For advice on your specific circumstances, you should consult a lawyer or a duly
registered/licensed immigration or migration professional in the relevant country. Where you use
Rilono through a consultancy or agency, that organization — not Rilono — is responsible for any
advice it gives you and for holding any licence its jurisdiction requires.
7.4 Data Handling for AI Responses
To provide personalized results, Rilono may process relevant profile, journey, chat,
user-selected document, and user-triggered inspected-page context with third-party AI services,
including Google Gemini / Vertex AI. End-to-end-encrypted document text is included only after
the user enables the applicable document-processing or Copilot session control. Rilono does not
use personal data or document content to train Rilono-owned AI models or for unrelated purposes.
8. Communications
Any communications provided through the platform (including AI chat and support interactions)
must be used responsibly. You agree not to:
- Send spam, unsolicited messages, or advertisements
- Harass, threaten, or abuse others
- Use communications for any illegal purpose
9. Intellectual Property
9.1 Platform Content
All content on the platform, including text, graphics, logos, and software, is the property of
Rilono or its licensors and is protected by copyright and other intellectual property laws.
9.2 User Content
By posting content on our platform, you grant us a non-exclusive, worldwide, royalty-free license
to use, display, and distribute your content in connection with operating the platform.
10. Disclaimers and Limitation of Liability
10.1 Platform "As Is"
Our platform is provided "as is" and "as available" without warranties of any kind, either
express or implied. We do not guarantee that the platform will be uninterrupted, error-free, or
secure.
10.2 Limitation of Liability
To the maximum extent permitted by law, Rilono shall not be liable for any indirect, incidental,
special, consequential, or punitive damages, or any loss of profits or revenues, whether
incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.
10.3 No Warranty
We do not warrant the accuracy, completeness, or usefulness of any information on the platform.
We are not responsible for the conduct of any user or the outcome of any transaction.
10.4 AI Output and User Responsibility
Rilono and Rilono AI may make mistakes and may provide content that is incomplete, inaccurate, or
outdated. Any AI-generated content is provided for informational purposes only and is not legal
or immigration advice. You are solely responsible for reviewing and verifying all information
before acting on it. To the maximum extent permitted by law, Rilono is not liable for any direct
or indirect loss, damage, denial, delay, penalty, or other consequence arising from your use of
or reliance on AI-generated output.
11. Indemnification
You agree to indemnify and hold harmless Rilono, its officers, directors, employees, and agents
from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out
of your use of the platform, violation of these Terms, or infringement of any rights of another.
12. Privacy
Your use of our platform is also governed by our Privacy Policy. Please review our Privacy Policy
to understand how we collect, use, and protect your information.
13. Modifications to Terms
We reserve the right to modify these Terms at any time. We will notify users of material changes
by posting the updated Terms on this page and updating the "Last Updated" date. Your continued
use of the platform after such changes constitutes acceptance of the updated Terms.
14. Termination
We may terminate or suspend your account and access to the platform immediately, without prior
notice, for any reason, including breach of these Terms. Upon termination, your right to use the
platform will cease immediately.
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without
regard to its conflict of law provisions. You agree that the courts located in Bengaluru,
Karnataka, India shall have exclusive jurisdiction over any dispute arising out of or relating to
these Terms or your use of the platform.
16. Mobile App Store Terms
If you download the Rilono app from the Apple App Store or Google Play Store, you acknowledge
that:
- These Terms are between you and Rilono, not with Apple or Google.
- Apple and Google are not responsible for the App or its content.
- Apple and Google have no obligation to furnish any maintenance or support services for the
App.
- You must comply with applicable third-party terms of agreement when using the App (e.g.,
your wireless data service agreement).
17. Contact Information
If you have any questions about these Terms, please contact us at:
Email: contact@rilono.com
Office Region: Bengaluru, Karnataka, India
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